Terms & conditions of sales (ONLY FOR ONLINE PURCHASE)
Saonacollection.com is the property of Akipa samui co., ltd (hereinafter “SAONA COLLECTION” or “we”), a limited company, having its with headquarters at 34/2 Moo 1 BOPHUT 84320 KOH SAMUI SURATTHANI THAILAND registered in the Companies Register under number 0844553004821. TAX ID 0845553004864. These general terms of sales apply to all orders on the Web site. These terms are subject to modification and updates; accordingly, the terms applicable to products orders by customers are those applicable on the date of the order on the Web Site.
1 – THE CUSTOMER
The client declares to be an individual of more than 18 years old with legal capacity or with parental authorization to order on The Web Site. The personal information registered on The Web Site must be exactly what asked at all obligatory fields. SAONA COLLECTION will not be responsible for undelivered product should the data proved incorrect. SAONA COLLECTION reserves the right to cancel any order should the IP address of the costumer is located in a country different of the billing and/or the delivery address.
2 – THE PRODUCTS
The products offered for sale are those featured on the Web site. SAONA COLLECTION Company makes every effort to accurately present and describe the products to inform the Customer at best. It is, however, possible that the Web site may contain minor errors, which you recognize and accept. In the event of any non-compliance of the product delivered with its description on the Web Site, SAONA COLLECTION Company agrees to remedy such non-compliance by either exchange or pay back (totally or partly) the invoiced product.
3- ORDERING PRODUCTS
The acceptance of orders placed on The Web Site is subject to compliance with the procedure set up by SAONA COLLECTION taking the form of a series of succeeding screen pages indicating the steps to be taken by customers to validate their order. The client will have the possibility, before final validation of the order, to verify the order details and the total price, and to correct any possible errors, before confirming it and expressing acceptance. Every confirmed order applies as a sale contract and an acceptance of all the present stipulations.
SAONA COLLECTION is entitled to refuse any order made by a customer with whom a dispute exists in connection with the payment of a former order as well as any order that is not compliant with these general terms of sale or for any other legitimate cause.
In such cases, SAONA COLLECTION Company will inform the customer by e-mail. Unless the customer contacts us to correct the error or the non-compliance with these general terms of sale, we reserve the right not to process the order.
Once you have validated your order, SAONA COLLECTION will promptly confirm receipt by sending you an e-mail to the address provided to us. In that aim, you formally accept the use of e-mail by SAONA COLLECTION to confirm the content of your order. This confirmation e-mail will include all of the information provided by you, as well as the accepted price and terms of payment with an indication, as the case may be, of any possible difficulties or reservations in respect of the order. For each product, you will also receive, upon delivery, written confirmation of the price paid and of the shipping fees applicable to you.
4- PRICE AND TERMS OF PAYMENT
1. Choice of price
All prices and charges on the website are in the currency appropriate for the country selected at the top right hand corner of the website: Euros, Dollars, Thai Baht. Delivery charges will be applied based on the delivery address chosen and these will be displayed in the order process. All prices are, except for thailand, unless otherwise stated, exclusive of vat and other applicable taxes. shipping excluded. The total price of the order (taxes and shipping fees included) is mentioned in the cart.
Upon arrival in your Country the contents of your order may be subject to Customs fees (taxes, duties, processing fees, brokerage fees, etc.), which are responsibility of the customer receiving the order. These fees are not under the Vendor’s control. For this reason we recommend you verify with your local Customs office before you place an order. The Vendor is unable to estimate customs fees, taxes, duties, etc. so please contact your local authorities or Customs office for detailed information.
SAONA COLLECTION Company reserves the right to modify the prices at all times but the prices invoiced to customers are those applicable on the date of the order, subject to stock.
2. Terms of payment
To pay your order, you may use:
– A credit card: the Customer has access to a dedicated space made available by a banking establishment, which ensures the security and recording of the payment order. To this effect, the Customer expressively authorized SAONA COLLECTION Company to debit its account accordingly to the amount of the ordered products.
3. Data registered and saved by SAONA COLLECTION Company act as a proof of order and of all transactions done. Data registered by the payment system act as a proof of the financial transactions.
Deliveries will be made to the address you give in your order, it being specified that this must be your place of residence or that of any other individual of your choice.
The delivery cannot be made to hotels or PO boxes
To ensure the lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as: street number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.
Mentioned lead times are indicative of the average time to process order and to delivery it. SAONA COLLECTION would not be held responsible for a delayed delivery due to external causes.
In case of damaged delivery (already opened, missing or damaged product…), the Customer must notify the transport service if possible by hand on the delivery invoice and to SAONA COLLECTION Company by email. The refusal of the product must be done, by any means, within 3 days following the delivery.
6- RIGHT OF CANCELLATION (ONLY FOR ONLINE PURCHASE)
Customers have a right of cancellation, without having to indicate the reasons for such cancellation, within a cooling-off period of 14 clear days from receipt of the products ordered.
Customers are responsible for the cost and the safe return (original packing, products are not to be worn nor washed) accompanied by the order number to the following address:
SAONA COLLECTION – SAMUI
34/2 Moo 1
84320 KOH SAMUI
SAONA COLLECTION Company will refund the Customer the possible money already paid, excluded shipment fees, and under the conditions described in the following paragraph (VII).
7 – POLICY OF REFUND (ONLY FOR ONLINE PURCHASE)
SAONA COLLECTION Company will refund the returned products under the circumstances described in paragraphs II and VI, no later than 30 days following receipt by SAONA COLLECTION Company of the returned products. Refund will be done similarly to the term of payment chosen by the Customer when he ordered the products or by a purchase voucher.
8 – WARRANTIES
Every order is submitted to the Customer’s acceptance of the terms & conditions of use, which are subject to the French law. In case of litigation, the French Courts shall have the exclusive jurisdiction to resolve it. In case of problem or complaint, the Customer may address to the Customer Service department to find a mutual agreement.
9 – USE OF YOUR INFORMATION
SAONA COLLECTION Company collects personal data on the Web site that is required for processing orders. Such data may be communicated, in whole or in part, to our service providers involved in fulfilling the order.
Customers are informed that such personal data is also collected by bodies in charge of analyzing orders and fighting against credit card fraud.
In accordance with Act no. 78-17 of January 6, 1978 on automated data processing, files and civil liberties, you have a right to access, modify, correct, oppose and delete personal data concerning you.